At SkyCart.store, operated by Skyrover Innovations, we are committed to providing you with high-quality products and a smooth shopping experience. Please read our Shipping and Return Policy carefully to understand our practices regarding shipping, delivery, cancellations, and returns.
1. Shipping Policy
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Standard delivery time: 3–5 business days (depending on your location in India).
- Remote or rural areas may take slightly longer.
- Once your order is shipped, you will receive an email/SMS notification with a tracking ID to monitor your shipment.
Shipping Partners
We work with trusted courier partners such as BlueDart, DTDC, Delhivery, and India Post to ensure safe and timely delivery.
Shipping Charges
- Free shipping on all prepaid orders above ₹999.
- A small shipping fee may apply for COD (Cash on Delivery) or low-value orders.
Order Tracking
You can track your order by using the tracking link sent to your registered email or phone number. If you face any issues, you can contact our support team at skyroverinnovations@gmail.com.
2. Return & Replacement Policy
We want you to love your purchase! If you are not completely satisfied with your product, you may return or exchange it within 7 days of delivery for a refund or replacement.
Return Eligibility
To qualify for a return:
- The product must be unused, unopened, and in original packaging.
- All accessories, manuals, and warranty cards must be included.
- The item should be in the same condition as received.
🟢 Important: Please record an unboxing video when opening the package for the first time. This helps us verify if the product was delivered damaged or defective.
3. Return Process
- Contact Us:
Email us at skyroverinnovations@gmail.com within 7 days of delivery. Mention your order number, reason for return, and attach supporting evidence (photos or videos if damaged). - Approval:
Our support team will review your request and issue a Return Merchandise Authorization (RMA) number if applicable. - Pack & Ship:
Safely pack the product with all original items and ship it to the address provided by our team. We recommend using a trackable courier service to avoid delays or loss during transit. - Inspection & Refund:
Once we receive and inspect the returned item, your refund or replacement will be processed within 5–7 working days.
4. Damaged or Defective Products
If your product arrives damaged or defective, please notify us within 2 days of receiving the order.
Provide:
- Clear photographs or videos showing the issue
- Unboxing video (if available)
- Order details and invoice copy
Once verified, we will:
- Replace the product with a new one, or
- Issue a full refund (as per your preference)
We will cover the shipping costs for returns caused by product damage or defect.
5. Cancellation Policy
- Orders can be cancelled only before shipment.
- Once shipped, the order cannot be cancelled, but you may request a return after delivery following our return policy.
- For cancellation, email us immediately at skyroverinnovations@gmail.com or call +91 7678393607 with your order number.
6. Refund Policy
- Refunds are issued via the original payment method within 5–7 business days after the returned product is inspected and approved.
- If you paid via COD, our team will request your bank details for manual transfer.
- Shipping and COD charges are non-refundable, unless the return is due to our fault (e.g., damaged or wrong item sent).
7. Non-Returnable Items
Certain items are not eligible for return:
- Opened or used products
- Items damaged due to misuse or mishandling
- Products without original packaging
- Customized or special-order items
8. Contact Us
For any questions or assistance related to shipping, returns, or refunds:
Skyrover Innovations
SHOP NO 23, SAB MALL, E Block, Pocket E, Sector 27, Noida, Uttar Pradesh 201301
📞 +91 7678393607
📧 skyroverinnovations@gmail.com
We’re always happy to help and ensure your experience with SkyCart.store remains smooth and satisfactory.
9. Policy Updates
This Shipping & Return Policy is subject to change without prior notice. Please review this page periodically for the latest updates. The most recent version will always be available on our website.
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